Privacy policy
Last updated: May 2, 2026
CarCareTruth.com ("the site") is operated by SierraNova Labs LLC, a California limited liability company ("we," "us"). This page explains what data we collect, why we collect it, and what your rights are. The short version: we collect as little as possible, and we never sell your data.
1. Information we collect
Information you give us
- Account info: when you create an account, your email address, hashed password, display name, and (if applicable) the manufacturer brand you represent.
- Reviews and comments: the content you post — ratings, review text, photos, and votes — plus the timestamp.
- Manufacturer claim evidence: if you apply to claim a brand, the email domain we verified you against and any links or notes you provided as evidence.
- Contact-form messages: anything you send via /contact and the email address you use.
Information we collect automatically
- Server logs: standard request metadata — IP address, user agent, referrer, and the page requested. Used for security, debugging, and abuse prevention. Logs are kept for up to 30 days.
- Affiliate-link clicks: when you click an affiliate link, we record which product you clicked and the referring page on our site. We do not share your identity with the retailer beyond what your browser sends them directly.
- Cookies: a session cookie to keep you signed in (Supabase Auth). We do not use third-party advertising cookies. Once we add display advertising, this section will be updated and you'll see a consent banner.
2. How we use it
- To run the site, sign you in, and show you your own content.
- To verify manufacturer brand claims (we may compare your work-email domain against the brand's website).
- To prevent abuse, fraud, and spam.
- To comply with legal obligations.
We do not sell your personal information. We do not share it with advertisers or data brokers. We do not use it for cross- site tracking.
3. Service providers
We rely on a small number of third-party services:
- Supabase (database, authentication, file storage).
- Vercel (web hosting and edge networking).
- Amazon, Walmart, AutoZone, and brand retailers when you click an outbound affiliate link — see our disclosure page.
4. Your rights
You can request a copy of the data we hold about you, request a correction, or request deletion of your account by emailing support@sierranovalabs.com. If you're a California resident you have rights under the CCPA/CPRA; if you're in the EEA or UK you have rights under the GDPR. Contact us and we'll honor them within the statutory deadline.
5. Children
CarCareTruth.com is not directed to children under 13. We do not knowingly collect data from children under 13. If you believe a child has signed up, contact us and we'll remove the account.
6. Changes
We'll update the "Last updated" date when this policy changes. Material changes will be announced on the homepage for at least 14 days.
7. Contact
Privacy questions: support@sierranovalabs.com. Mailing address available on request.